F.A.Q.
- I don't feel comfortable giving my credit information over the Internet, how else can I place an order?
Shampoo.com uses the latest in security technology to ensure that your personal information is protected (please see our Privacy Policy).
- What if I am not satisfied with my order?
Shampoo.com will credit you for the total purchase price, upon receipt of any unopened and re-sellable product within 30 days of purchase. If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. Otherwise your refund will be awarded in the same manner as the item was purchased.
- How do I cancel an order I just placed?
Generally, we cannot cancel an order once it has shipped from the warehouse. Therefore, the sooner you call us, the better our chances of canceling the order in time. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please see our return policy for details.
- How long will it take for me to receive my products?
Orders are typically processed within 48 hours of an order being placed. Please then allow 5-7 business days after the order is processed for orders to arrive.
- Where do I send returned orders?
Shampoo.com
1722 South Kelly Avenue
Edmond, OK 73013
- Do you charge a sales tax?
Tax laws regarding purchases made over the internet vary from State to State. For Oklahoma-based companies with retail internet sites (Shampoo.com), taxes will be charged to all orders shipping to an Oklahoma address, regardless of where the purchaser resides.
- Does Shampoo.com price-match and if so what are the conditions of it?
Yes, we do price-match if certain conditions are met. For more details, please visit our Price Match Guarantee Page for more details.
